1. Consultation & Inquiry Support
   Leveraging extensive product expertise and industry experience, our technical team promptly responds to customer inquiries regarding product performance, specifications and application scenarios. We deliver accurate equipment information to help customers fully understand the products, ensuring a thoughtful and professional purchasing experience.

2. Custom Solution Recommendation
   Based on customers’ actual demands and operational conditions, we conduct in-depth analysis of application scenarios and expected objectives to tailor exclusive product solutions. We elaborate on the rationality and feasibility of each plan by highlighting product features and advantages, helping customers make the most suitable selection and improving overall recognition and satisfaction.

3. Process Assistance
   We assist customers throughout the entire purchasing process, including order submission and information filling, to ensure smooth procedures. Timely reminders and real-time problem solving are provided to enable hassle-free procurement and deliver convenient, efficient service.

4. Demand Communication
   We maintain close contact with customers to proactively identify potential and special requirements. Customer feedback and suggestions are promptly forwarded to the design department, so that products and services can fully meet expectations. Effective communication builds solid customer relationships and lays a foundation for long-term cooperation.

5. Document Management
   We professionally handle various documents such as technical agreements, contracts and memorandums. All documents are carefully reviewed for accuracy and compliance with regulations and customer requirements. We track approval, signing and delivery progress continuously, offering standardized and efficient document services with zero worries for clients.

6. Progress Update
   Regular updates on order processing and product preparation are provided to keep customers informed of the latest progress and strengthen trust in our company. We take the initiative to explain key milestones in detail, ensuring full transparency and enhancing customer participation and sense of security.

7. Resource Coordination
   We coordinate internal departments and external resources to guarantee on-time, high-quality product preparation. In case of unexpected situations or special customized needs, we rapidly mobilize resources to resolve issues efficiently, ensuring smooth procurement and demonstrating strong comprehensive service capability.

8. Terms & Conditions Explanation
   We clearly and accurately explain purchasing terms, including delivery methods, payment terms and service commitments, to help customers clarify rights and obligations and avoid subsequent misunderstandings or disputes. Professional and responsible answers are provided for all clause-related questions to support informed decision-making.

9. Auxiliary Supporting Services
   Corresponding supporting resources such as essential accessories and tools are provided matching purchased products. We also introduce product usage methods and precautions to maximize product performance and value. We focus on delivering complete system solutions rather than standalone products.

10. Operational Guidance
    For complex equipment, professional personnel provide targeted operational guidance via on-site demonstrations and video tutorials, covering standard operation procedures and daily maintenance essentials. This ensures correct and proficient operation, greatly optimizing user experience and satisfaction.

Mid-sales Service Contact Information

TEL：010-8249 1379
MOB：138 1021 6320
E-mail: rtptech@sina.cn
Contact Person: Ms. Zheng